10 Natural Forces for Business Success

the long version

"10 Natural Forces for Business Success offers advice on how to become a master communicator, learn to act as a change agent, and work in harmony with your organization's natural forces to reduce tension, conflict, and wasted energy. Sample dialogues illustrate various approaches to resolving common workplace issues, recognizing the role each of the ten natural forces plays in the interaction. And a quick reference chart concludes each chapter, outlining specific programs and action steps for managing or influencing the effect each natural force has on employees and organizations."--Jacket.