Quality-oriented design of business processes

the long version

"Quality-Oriented Design of Business Processes introduces a modeling method, "Integrated Enterprise Modeling" (IEM), which is related to ISO standards and provides manufacturing organizations with the means of analyzing, improving, and redesigning their business processes. The purpose of the book is to improve the quality of product and organizational performance through optimizing complex business processes and organizational design."--BOOK JACKET. "A computer aided tool kit, called MOOGO (included on a CD-ROM), is provided with the book. This software tool kit enables an organization to involve all appropriate personnel for purposes of modeling and optimizing business processes."--Jacket.