The quality library

the long version

"Based on more than fifty years of combined expertise in organizational improvement, The Quality Library offers a methodology for pinpointing trouble areas and improving processes. By developing a customer-focused system outlining library processes and networks, administrators and managers can quickly determine areas for change that apply directly to the library's goals and missions. Staff will also learn how to measure the performance of new processes, giving the library a means of quantifying their effects." "By continuously evaluating processes based on the guidelines and worksheets provided here, public and academic library administrators and managers will improve the quality and efficiency of service for patrons and staff alike."--Jacket.