Power and politeness in the workplace

the long version

"This book aims to provide useful information to those interested in the many functions of talk at work. It should be useful to those teaching courses on business or interpersonal communications; language in the workplace; discourse analysis; communication studies; programmatics and sociolinguistics. It should also be of interest to workplace practitioners, and especially those involved in Human Resources training, communication skill development, and professional development and education."--Jacket.