The definitive personal assistant & secretarial handbook

the long version

"The ultimate guide for all management, personal, and executive assistants and secretaries, The Definitive Personal Assistant and Secretarial Handbook places specific emphasis on career development, providing guidance and advice on career advancement. Author Sue France offers help with time management, networking, relationship management, communication, and confidence. This updated third edition contains new chapters on neuroscience and how it affects job performance and how to use social media, as well as a detailed chapter on effective minute taking, telephone (especially cell phone) etiquette, and presentation skills. "--