The heart of conflict

the long version

In the most compassionate and compelling way, The Heart of Conflict shows each of us how to meet the challenges of conflict, in terms of both achieving practical results and making sense of our inevitable differences. The book provides a holistic perspective that promotes good results and improved relations as it helps us understand when collaboration is possible and when a more adversarial stance is required. Unlike so many other works in this field, this book goes. Beyond negotiation strategies by letting us know how negotiation fits into the larger task of managing conflict. How do we get the other side to the table? What do we do when the conflict is so hot that negotiation is impossible? How do we deal with conflicts that are so deeply buried that no one wants to admit their impact? What do we do when all attempts to resolve conflict fail? Above all, The Heart of Conflict demonstrates that conflict follows a predictable course. And that by understanding its fundamental nature we can learn to control it rather than become its victim. This book guides us to a fuller awareness of human nature and human needs that play such an important role in using and resolving conflict.