Rath and Strong's Six Sigma Leadership Handbook

the long version

"Six Sigma is a proven and highly effective business initiative for improving customer satisfaction and increasing the efficiency of processes." "This comprehensive resource focuses on the issues senior managers must face when considering Six Sigma as a key business strategy. It highlights the critical factors that make or break implementation, offers key best practices for getting it right the first time, and offers real-life examples and case studies that light the path to success."--BOOK JACKET.