Collaborative approaches to resolving conflict

If you've ever wondered how best to approach a conflict, Collaborative Approaches to Resolving Conflict will help you choose the right method for your problem. Using the same tool for different kinds of conflict often leaves us feeling stuck and frustrated. Authors Myra Warren Isenhart and Michael L. Spangle explain the major approaches to managing disputes at home, in the workplace or school, within communities, or in the international arena. The reader will find that each approach is illustrated with recent examples of what can go wrong and how to respond most appropriately. This book includes the following approaches: Negotiation, Mediation, Facilitation, Arbitration, Judicial Processes. Profiles of experienced and respected practitioners accompany each approach. These well-known men and women describe how they entered their chosen field, what their work is like, and what topics are controversial in their areas.