Business process benchmarking
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Building upon material from his previous runaway best-seller, Benchmarking: The Search for Industry Best Practices That Lead to Superior Performance, Camp provides a new focus on the leadership and management aspects of benchmarking. This new companion text includes several new …
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the long version
Building upon material from his previous runaway best-seller, Benchmarking: The Search for Industry Best Practices That Lead to Superior Performance, Camp provides a new focus on the leadership and management aspects of benchmarking. This new companion text includes several new case histories, and revisits the first four steps of Xerox Corporation's acclaimed ten-step benchmarking process.
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"Building upon material from his previous runaway best-seller, Benchmarking: The Search for Industry Best Practices That Lead to Superior Performance, Camp provides a new focus on the leadership and management …"
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