The Mediation Field Guide

"Mediation is changing the way we do business around disputes. As more and more people view conflicts as problems to be solved rather than victories to be won, legal and business practices have shifted away from litigation and toward mediation as a means of dispute resolution. In The Mediation Field Guide, Barbara Ashley Phillips reveals the inner workings and potential of the mediation process and shows how to apply this versatile and powerful tool to matters touching business, organizational life, and family."--BOOK JACKET.