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Service Design
por
Sobre o livro
*Service Design* is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.
Detalhes
OpenLibrary
OL16804201W
Fonte
OpenLibrary
O Que a Galera Achou
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