Improving the Navy's material obligation validation response rate

the long version

This thesis sought to identify reasons for customer activity non-response to Material Obligation Validation (MOV) requests submitted by the Navy Inventory Control Points (ICP). If the non-response rate can be reduced, significant savings in procurement and transportation dollars can be realized. MOV data was extrapolated from ICP files to identify who the major non-responders to MOV requests were for calendar year 1984. Each activity was then contacted to ascertain reasons for non-response. In-depth interviews and procedural reviews were conducted with the individuals responsible for processing MOV requests at the Aviation Supply Office, Ships Parts Control Center and the Defense Automated Addressing System Office (DAASO). There are numerous reasons identified at the ICP, DAASO and end use activity which prevent an MOV response from getting processed. This study identifies potential areas for procedural errors and makes recommendations for improvement at each level in the MOV process. Keywords: Inventory control points; Naval procurement; and Response rate. (Theses)