Emerging systems for managing workplace conflict

the long version

"Emerging Systems for Managing Workplace Conflict presents illustrative real-life examples as well as cutting-edge methods and tools for integrating systems of dispute resolution into standard corporate procedures. This vital resource investigates the systems that organizations have developed to manage common and costly workplace conflicts involving supervisor-employee relationships; race, age, and gender discrimination complaints; sexual harassment; occupational safety and health; reasonable accomodation of the disabled; and wrongful termination, as well as other problems stemming from governmental regulations and court actions."--Jacket.