CMDB and Configuration management Process, Software Tools Creation and Maintenance, Planning, Implementation Guide

"Learn configuration and CMDB management the right way with this unique, thouroughly modern guide to today's Cnfiguration management challenges and opportunities. Written by an in-the-trenches practitioner, this book goes beyond concepts and definitions to challenge prevalent thinking about the field and provide a step-by-step guide to implementing a successful CMDB strategy. Discover how to move beyond mainstream analysis, why qualitative data should be your focus, and more insights and techniques that will help you develop a customer-center mindset without sacrificing your company's bottom line."--Editor.