Steps for Implementing Networks

UPDATED VERSION AVAILABLE FROM AUTHORS - Precursor to ITIL - Methodology & software tools to implement ICT outsourced services. Endorsed by Microsoft, Project Management, asset management, planning, design, etc.. Used by HP, IBM Global Services, Microsoft, many telecommunications carriers and consultants worldwide. "The STEPS package ensures that a consistent and disciplined approach is taken when implementing networks for customers.“ — Richard Gaeta, XEROX, Vice President, US Corporate Multi-vendor Network Services "A network implementer's Bible is what this should be...Get it and throw away the headache pills" — Network World