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Continual Service Improvement Itil, Version 3 (Itil)
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Sobre o livro
Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.
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OpenLibrary
OL7833204W
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OpenLibrary
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