Profiting from quality

This hands-on guide is the definitive tool for physician leaders and health care administrators who want to improve quality and financial performance. Whether needed to demonstrate the quality of patient care to payers or to market more effectively to potential patients, quantifying successful - as well as unsuccessful - treatment strategies is more useful than ever before. Clinicians Steven Isenberg and Richard Gliklich lead a team of experts - including foremost health care economists Uwe Reinhardt and May Tsung-mei Cheng - charting a course for change that will increase patient satisfaction, create competitive advantage, improve the quality of patient care, and ultimately revolutionize the health care industry.