/https://covers.openlibrary.org/b/id/8690759-L.jpg)
Special issue on service excellence
por
Sobre o livro
It has been argued (Dale et al., 2001) thatquality management has not been very wellimplemented in many service organisations. Every one of us has his or her own experienceswith service failures and it seems that serviceorganisations have various problems anddifficulties in developing a sustainableapproach towards service excellence.
Detalhes
OpenLibrary
OL19885497W
Fonte
OpenLibrary
O Que a Galera Achou
Entre pra avaliar e comentar
EntrarNinguém falou nada ainda. Seja a primeira pessoa corajosa a dar sua opinião.
/https://covers.openlibrary.org/b/id/13790522-L.jpg)
/https://covers.openlibrary.org/b/id/8571819-L.jpg)
/https://covers.openlibrary.org/b/id/14566891-L.jpg)
/https://covers.openlibrary.org/b/id/10189245-L.jpg)
/https://skoob.s3.amazonaws.com/livros/40/A_ARTE_DA_GUERRA_143424838840SK1434248388B.jpg)
/https://covers.openlibrary.org/b/id/15169102-L.jpg)