"Let me stop you right there"

"Have you ever noticed that great CEOs, managers and other people in charge always seem to know exactly what to say in every situation? ... This book is designed to give you lines associated with scenarios you might experience at your organization. The lines and the scenes in which they may be used are in some instances interchangeable and/or useful for other scenes you may experience. The only requirement in reading this book is that you smile when you recognize something that fits a situation you have encountered in the past or anticipate you will encounter ..."--Page ix.