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Assessing ILL/DD services
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"The purpose of the study is to collect and analyze current data on the performance of mediated and user-initiated (unmediated) ILL/DD services. The study also identifies and describes characteristics of low-cost, high-performing, mediated and user-initiated ILL/DD operations to assist ILL …
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the long version
"The purpose of the study is to collect and analyze current data on the performance of mediated and user-initiated (unmediated) ILL/DD services. The study also identifies and describes characteristics of low-cost, high-performing, mediated and user-initiated ILL/DD operations to assist ILL managers to improve their own operations." - p. x
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""The purpose of the study is to collect and analyze current data on the performance of mediated and user-initiated (unmediated) ILL/DD services. The study also identifies and describes characteristics of …"
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