The squandered computer

the long version

Strassmann reveals the hidden costs versus value of information technology, including how to realize the alignment of IT and business plans, how spending interacts with revenue, overhead costs, and personnel related to IT, and the idea of workload without payoff. One strategy is outsourcing and the perspective that the best companies do not outsource massive amounts of data manipulation, but rather study good reasons for outsourcing and manage it effectively without decaying their information assets.