Root cause analysis

the long version

"In Root Cause Analysis: Improving Performance for Bottom Line Results, the authors show how to identify, resolve, and eliminate the chronic issues that hinder the attainment of organizational goals. Root Cause Analysis (RCA) is a structured process that uncovers the physical, human, and latent causes of any undesirable event in the workplace. Following the PROACT steps outlined in this book, companies can learn how to preserve event data, order the Analysis team, analyze the data using logic trees, communicate findings and recommendations, and track for bottom line results."--Jacket.