Building robust competencies

the long version

"After first explaining what competencies are, HR expert Paul Green shows readers how to describe them in ways that capture the unique characteristics of an organization and its associates. He then shows how those descriptions can be used to encourage observable actions and bring associates into alignment with the organization's strategic objectives. Finally, he demonstrates ways to create job-related methods for interviewing, appraising, coaching, and training that support those objectives."--Jacket.