Quality Planning and Analysis

the long version

"This book on quality provides comprehensive coverage of current developments in the field, while continuing to draw on the pioneering concepts proposed by J. M. Juran, coauthor of the first 2 editions. It has been translated into six foreign languages.". "Quality Planning and Analysis: From Product Development through Use, Fourth Edition provides a systems view of quality by integrating the managerial, statistical, technological, and behavioral concepts to all areas contributing to quality. This includes understanding customer needs, product development, supply chain, manufacturing operations, service operations, inspection, marketing, field performance, customer service, and administrative and support operations. Diversified examples illustrate applications in both the manufacturing and service sectors."--BOOK JACKET.